This module is aimed at more experienced staff, particularly those who are about to take on responsibility for managing colleagues and clients.  It is designed to help individuals to manage more effectively at all levels, communicating assertively while building relationships. Delegates will learn to:

• Identify and manage key stakeholders
• Use different leadership and management styles in different situations
• Delegate effectively
• Use a range of influencing skills effectively
• Handle conflict and difficult situations assertively
• Set expectations for a good work-life balance

Nicky is a Chartered Accountant who has over 20 years’ experience in Learning and Development. Having worked with KPMG in London in various capacities, she then worked for a major training organisation specialising in business management and strategy. She now specialises in financial and commercial awareness training and business skills coaching.