This module is aimed at junior staff with one or two years of work experience.  It is designed to help delegates to communicate effectively in a professional environment, both face to face and in writing. Delegates will learn to:

• Understand the different ways we communicate and how to choose the most appropriate method
• Practice key communication skills
• Learn how to speak confidently with colleagues and clients
• Appreciate how to edit their writing for common grammatical errors
• Make appropriate use of email and social media

Nicky is a Chartered Accountant who has over 20 years’ experience in Learning and Development. Having worked with KPMG in London in various capacities, she then worked for a major training organisation specialising in business management and strategy. She now specialises in financial and commercial awareness training and business skills coaching.