This module is aimed at more experienced staff, in particular those who are about to take on responsibility for managing colleagues and clients.  It will facilitate the development of more effective communication skills, both verbal and written. Delegates will learn to:

• Understand the different ways we communicate and how to choose the most appropriate method
• Contribute effectively in meetings
• Develop their presentation skills
• Understand the power of effective networking
• Write persuasively, understanding how to highlight benefits not just features
• Produce business reports and emails that are well structured, high-impact and error free

Nicky is a Chartered Accountant who has over 20 years’ experience in Learning and Development. Having worked with KPMG in London in various capacities, she then worked for a major training organisation specialising in business management and strategy. She now specialises in financial and commercial awareness training and business skills coaching.